Frequently Asked Questions
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Faq
Who is MLG Cash?
We are a groundbreaking trading platform dedicated to offering you the highest value for your devices. Our customers receive up to 30% more than what our competitors offer when selling their phones to us. With instant cash payments and over 5,500 convenient drop-off locations nationwide, we make it easier than ever for you to trade in your devices hassle-free and receive instant cash.
What devices does MLG Cash accept?
- Cellphones
- Tablets
Where can I sell my phone for instant cash?
You can sell your phone for instant cash with MLG Cash. Get a free quote online, bring your phone and QR code to UPS for quick verification, and then collect your cash instantly at Walmart. No shipping on your part, no waiting days for payment.
Do I have to ship my phone myself?
No. UPS handles verification and shipping for you. Just show your QR code at the counter, and they take care of the rest.
How fast do I get paid?
Most customers get paid the same day. Once you approve your offer, you’ll instantly receive a Walmart cash pickup barcode to collect your money.
Do you buy damaged or older phones?
Yes. We buy most iPhones and Android devices, even with minor damage. Enter your phone details to see your instant quote.
Where is the nearest UPS Store?
When we send your QR code, you’ll also get a link to the closest UPS locations so you can drop off your phone easily.
How is MLG Cash different from ecoATM?
Unlike ecoATM, which can take longer and often pays less, MLG Cash gives you up to 30% more and instant Walmart cash pickup the same day. No waiting, no lowball offers.
What are the benefits of selling my cell phone for cash with MLG Cash?
Selling your phone with MLG Cash is faster, safer, and pays more than other options. You don’t have to ship your phone yourself — UPS verifies and ships it for you. Once you approve your offer, you get instant cash at Walmart the same day. On top of that, we consistently pay up to 30% more than ecoATM and carrier trade-ins, with a secure process trusted nationwide.
Benefits clearly covered:
- Speed → same-day payout
- Convenience → no shipping yourself, UPS handles it
- Trust & Security → UPS + Walmart partnership
- Better payout → up to 30% more than ecoATM/trade-in kiosks
- Nationwide service
Is it safe to sell my phone with MLG Cash?
Yes. We partner with UPS for secure phone verification and Walmart for cash payouts. Your transaction is protected every step of the way.
Can I sell multiple phones at once?
Yes! Many of our customers sell more than one device. Just fill out a form for each phone and bring them all with your QR codes to UPS.
How MLG Cash works?
Visit our website at mlgcashinc.com and complete a quick questionnaire to receive a QR code with our initial offer. Next, head to your nearest The UPS Store, where a staff member will inspect your device. You’ll then receive a text message confirming whether your device has been accepted or rejected. For more details, visit: https://mlgcashinc.com/how-it-works/.
When I will get paid?
Within 10 to 20 minutes of completing the process and accepting the offer at The UPS Store, our system will generate a Bar Code, which you’ll receive via text and email. You can then use the Bar Code to cash out at any Walmart store through their Cash Pick Up service.
Is MLG Cash legit?
We’ve partnered with The UPS Store to serve as our drop-off and inspection locations at over 5,500 stores nationwide. Rest assured, The UPS Store only collaborates with trusted and legitimate trading programs like ours.
I called The UPS Store about MLG Cash and I was not able to get a response?
You need to get a QR Code from us and take it to the nearest The UPS Store to confirm that MLG Cash is processing your device. The UPS store will not answer questions about MLG Cash over the phone.
Does the The UPS Store will pay for my device?
No, The UPS Store does not pay for your device. It serves as an inspection and drop-off location. Once you drop off your device, the MLG Cash system will generate a Bar Code within 10 to 20 minutes, which you can use to cash out at any Walmart location through Cash Pick Up.
What payment methods does MLG Cash has?
We currently pay our customers through Cash Pick Up at Walmart. For added convenience, we will soon offer payments via Zelle, PayPal, and Venmo.
What are the working hours for MLG Cash?
Our working hours align with the operating hours of your nearest The UPS Store location. Thanks to MLG Cash’s automated system, payments are generated within 10 to 20 minutes after you complete the process at The UPS Store.
What is the difference between MLG Cash and ECOATM?
At MLG Cash, we offer up to 30% more for your device compared to ECOATM, and our processing time is significantly faster. Additionally, we provide access to over 5,500 drop-off and inspection locations nationwide, ensuring greater convenience for you.
Do you accept devices that are locked or have a specific carrier?
Yes, we accept carrier-locked devices, but specific conditions may apply. Please ensure the device meets our eligibility requirements for a smooth transaction.
How should I prepare my device before selling?
Before selling your device, we recommend taking the following steps:
- Back up your data to save important information.
- Perform a factory reset to erase all personal data.
- For Apple devices, disable “Find My iPhone” to ensure a smooth process and protect your information.
Does my device need to be charged before selling?
We recommend ensuring your device is charged to help facilitate the evaluation process. However, uncharged devices are also accepted.
How is the price for my device determined?
Our pricing is determined by several factors, including the device model, condition, age, and the current market value.
What identification is required to sell my device?
Customers are required to provide a valid government-issued ID and must meet the minimum age requirement of 18 years or older to complete a transaction.
Can I cancel the transaction after it's completed?
Once the transaction is finalized, it cannot be canceled, and the device cannot be returned.
How do you ensure my personal data is protected?
We prioritize the protection of your personal data through secure processes and advanced encryption technologies. Before reselling or recycling any device, we ensure all data is completely wiped. Additionally, we comply with strict privacy standards to safeguard your information throughout the transaction.
What steps are taken to prevent the sale of stolen devices?
To prevent the sale of stolen devices, we implement strict security measures, including ID verification, device holding periods, and full cooperation with law enforcement when necessary. These steps help ensure all transactions are legitimate and deter theft.
What happens to my device after I sell it?
After you sell your device, it may be refurbished for resale, resold as-is, or recycled in an environmentally responsible manner, ensuring minimal impact on the environment.
Can I retrieve an item I accidentally included in the transaction?
If you accidentally included an item in the transaction, please contact our customer service team as soon as possible. You can reach us by visiting https://mlgcashinc.com/contact/ or by emailing cs@mlgcashinc.com. Our team will assist you and guide you through the process for potential recovery.
Who can I contact for further assistance?
For further assistance, you can contact our customer service team through the following channels:
- Visit: https://mlgcashinc.com/contact/
- Email: cs@mlgcashinc.com
- Call: 800-919-1948
We strive to respond promptly to ensure your questions and concerns are addressed as quickly as possible.